MediaStream encountered frequent service outages and downtime, negatively affecting user experience during high-traffic events.

Solution:

1. Monitoring System: Built a robust monitoring system using Prometheus and Grafana.
2. Incident Response Automation: Implemented workflows for automated alert handling and issue resolution.
3. SRE Best Practices: Introduced error budgets and service-level objectives (SLOs) to balance innovation and stability.

Results:

• Reduced downtime by 50%.
• Enhanced user experience with faster load times during peak usage.
• Increased system reliability, achieving 99.99% uptime.